There is a lot of confusion about the policy regarding ticket sales and the measures to prevent scalpers from making life hard (not to mention expensive) for the genuine fans.
So I have tried to list some of the answers to questions you might have below. But please do keep in mind most of this is second-hand info, so if you can correct or complete the data, don't hesitate to do so.
* Tickets are strictly limited to two (2) per person/credit card per show. You can buy pairs of tickets to different shows.
* Exceeding this ticket limit may cause all tickets being cancelled without notice. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.
* On entry to the venue all patrons must present a valid ID with photo (passport or driving licence) matching the name on the ticket(s) in order to gain entry to the venue. Failure to provide matching valid ID will result in you not gaining access to the event.
If you purchase two tickets, both patrons must be present at time of entry to the venue.
* All tickets will be scanned for validation on entry to the show.
* No resale allowed under any circumstances. Any tickets resold will be refused entry to the venue.
* Only tickets purchased from official outlets will be valid.
* Due to all the measures, shows are not selling out so fast as during the last tour. Dublin and Edinburgh maybe being the exception. But even there tickets might still drop. So, if you lucked out, perseverance might do you some good.
The US shows are 'paperless'. This means you must not only bring a phot ID to the show, but also the credit card with which you bought the tickets. The card will be swiped upon entry of the venue.
As far as I can gather, you do not need to bring your credit card to the shows in San Sebastian, Barcelona, Prague or Paris. So for those shows you could use a family member's card to purchase tickets. It would seem this also applies for the Edinburgh shows, but I'm not quite sure about that. For Dublin and Milan, the credit card used to purchase the tickets must be the same as the name on the tickets, although it is not explicitly stated you need to bring that credit card to the show.
San Sebastian / Barcelona:
Tickets are only on sale via telephone. And the bad news is it doesn't seem the call center was quite prepared for the rush on tickets, so a lot of people couldn't get through.
Keep trying seems the only advice for the moment: July 3, 9:15 am (local time) there were still tickets available for the San Sebastian and Barcelona gigs. Later on the day, the San Sebastian show was declared sold out.
Another reader suggests trying the Spanish line on the automated if you really don't get through on the English speaking line. It might not work if the person in the call center really can't (or won't) master a few words in English, but if you get your foot in the door you never know where it might lead.
Several people have confirmed the Spanish outlets are only taking the passport info and name of the person buying the ticket, not the guest.
Apparently there will not be sent a confirmation e-mail.
Tickets bought through Ticketone.it or the calling center, can be picked up at the theater box office the day of the event, from 3pm. When picking up the tickets, you not only need a photo ID, bt also the confirmation email you received. Written authorization from order holder is not admitted.
Some people have found their confirmation mail caught in the spam filter.
There is quite some confusion about the number of tickets you can order for the Prague shows, especially because the Englis version of the website states: "one ticket per a registered user" (sic).
Fans inquiring about this, have received somewhat contradictory answers. One received a message saying "1 user = 1 order = 1 ticket. If you want to go with your friend, he or she will also need an account", whilst another was told "there is a limit only for order: 1 order = 1 ticket, not for the account".
And then there was a mail stating "Yes, you can make two orders for both concerts"...
The Czech version of the Ticketpro initially said 'one ticket per transaction' (i.e. not user) for orders made via the online system and two tickets for orders made via email at email@example.com. The email option is only available for locals, as these tickets mail delivery within Czech Republic. There is also a warning that mail orders are not connected online to the booking system and will be sorted gradually and that emails received before sales start time (9 a.m. local time) will not be accepted.
After an update the (Czech) site now says 'one ticket per person', so each ticket would mean a different user account. No mention of credit card identification, so it would seem the same card may be used for payments by two (or more) users. This might be a problem if two people want to sit next to each other...
Some buyers have received confirmation mails with "placement libre" (general admission) instead of a row and seat number. This was due to a computer fault, which made it impossible to assign exact seats to buyers. If you return the confirmation mail with the urgent request to assign you a seat number, a follow-up mail will do so.
In Paris, both tickets will be carry the name of the buyer. The name of the guest is not yet needed.
Tickets can be pikced up on the night of the show at the box office from 6 pm. Photo ID and booking confirmation is needed.
Ticketmaster will contact all customers to collect the name of your guest (you must reply to Ticketmaster within 7 days).
Only the person purchasing the tickets and the guest will be admitted on the night. Names will be printed on tickets and EVERYONE must bring a form of photo ID on the night the purchaser must also bring the card used to make the booking.
Tickets will not be dispatched until 2 weeks before the event.
Ticketmaster.ie asks that the credit card used to purchase tickets belongs to the person who is attending the show.
I want to make it clear, this is all info I have been able to gather from different sites, mailing lists, individual e-mails and comments on the blog. So do not hold me responsible for the accuracy of the content above. Proceed with caution and when in doubt, contact the outlet concerned. And let me know how that turns out.